1. Collection of personal data
OSCIMED SA, domiciled at Fritz-Courvoisier 105, 2300 La Chaux-de-Fonds, Switzerland, collects and processes your personal data when you use the website www.topvitality.ch (hereinafter: the Site). The purpose of this document is to inform you about the personal data collected or processed during such use.
In order to process your orders on the Site, when you use the Site, contact us, create an account or subscribe to our newsletter, we need to collect the following personal data:
- Your name, e-mail address, telephone number, delivery and billing addresses.
- Your date of birth
- Your order history
- Information related to your chosen payment method
- Your account username and password
When you visit our site, certain personal data may also be automatically collected by your web browser.
Details of this data (cookies, IP addresses, internet browser) are given in the "Cookies" section of this document.
All parties are invited to refer to the instruction leaflet enclosed with the product ordered to ensure proper use.
2. Use of personal data
We use personal data to :
- Allow you to use the Site.
- Deliver products purchased on the Site.
- Send you information about your orders or our latest news and promotions if you have subscribed to our newsletter. You can unsubscribe from our newsletter at any time.
- To reply to you if you contact us (for example, using your order information concerning delivery, payment, items ordered, etc.).
- To ensure the proper functioning and improvement of the Site.
- For accounting and internal management purposes.
In addition to the information you provide, we may also collect data about how you use our Site (your preferences, your searches), in order to make its use more efficient, to present our products to you in the best possible way and to detect any technical problems.
We need to use the data either to process and deliver your order, or to comply with certain legal obligations, or for our legitimate business interests.
We may also be required to process certain data for legal reasons specific to the medical sector (traceability of medical devices, product safety, recalls if necessary).
In the course of processing your orders, we may share some of your personal data with service providers.
These may include service providers for :
- Payments and credit cards,
- Shipping and delivery,
- Hosting, administration and management of your data,
- Sending e-mails,
- And for the administration of certain services and functions.
When we use these service providers, we ensure that appropriate technical and organizational measures are in place to protect your personal data.
Your personal data is kept for as long as you maintain your account on our Site, except for personal data relating to your orders, which is kept for a longer period due to legal and tax obligations.
Order-related data (invoices, purchase histories) are kept for 10 years in accordance with Swiss legal requirements.
The personal data we collect on our site is stored in Switzerland. They are kept for as long as necessary for the purposes defined in this document and within the limits authorized by law.
You may, at any time, request :
- Access to your stored personal data.
- An electronic copy of this data.
- Correction or modification of your data.
- Erasure or limitation of your data.
- You may also withdraw your consent to the processing of your data.
You also have the right to object to the use of your data for commercial prospecting purposes.
For all these requests, please contact us at : topinfo@oscimedsa.com
You can also unsubscribe from our newsletter from your "My account" area or from the unsubscribe link in our e-mails.
3. Cookies
A "cookie" is a file of limited size, generally consisting of letters and numbers, sent by the web server to the browser's cookie file located on your computer's hard disk.
These cookies are used to collect data such as :
- IP addresses,
- Unique identification cookie, information cookie and information on the contents of your hardware to access certain features,
- Unique hardware identification number and hardware type,
- Domain, browser type and language,
- Operating system and settings,
- Country and time zone,
- Previously visited sites,
- Information about your actions on our Site, such as click behavior, purchases and preferences,
- Access times and referring URLs.
Third parties, such as Google for example, may also collect data from our Site via cookies, third-party modules and widgets.
These third parties collect data directly from your browser and the processing of this data is subject to their own data protection charters.
Cookies enable us to collect information and personal data in order to:
- Optimize our website and detect technical problems.
- Understand how you use our Site.
- Remember your choices and preferences in your customer account (country, language, etc.).
- We also use cookies to obtain information about traffic on our Site, the services and searches you use, to identify trends and improve our Site accordingly.
You can adjust your cookie settings according to the interface you are using by visiting the online support for Chrome, Safari, Internet Explorer or Mozilla Firefox.
You can request to be alerted by your computer each time a cookie is sent, or you can choose to refuse all cookies.
If you refuse cookies, access to much of the content on our Site may be less efficient and some of our services may not function properly.
Some cookies are strictly necessary for the operation of the site (e.g. shopping cart management, secure payment). These cookies cannot be deactivated.
4. Data security
We implement appropriate technical and organizational measures (SSL/TLS encryption, internal access restrictions, secure backups) to protect your personal data against unauthorized access, loss or disclosure.
5. Contact and supervisory authority
If you have any questions or comments about this document, or if you wish to exercise your rights with regard to your personal data, please do not hesitate to send us an e-mail to topinfo@oscimedsa.com.
You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC), the supervisory authority in Switzerland (www.edoeb.admin.ch).
6. Reference language
In the event of any discrepancy between different translations, the French text shall prevail. Other versions are provided for information purposes only, and the seller is not liable for any discrepancies.