Terms and conditions of sale

1. Scope of application

These general terms and conditions of sale (hereinafter: GTCS) govern all orders placed on the TopVitality.ch website, managed by OSCIMED SA, based in La Chaux-de-Fonds (Switzerland).

2. Contractual language

In the case of multilingual versions, only the French text is binding. Other versions are provided for information only, and the seller is not liable for any discrepancies. All parties are invited to refer to the instruction leaflet enclosed with the product ordered to ensure proper use.

3. Medical products - Regulations and usage

  1. As an ISO 13485-certified Swiss manufacturer, OSCIMED SA guarantees that the medical products it sells comply with Swiss and European regulatory requirements.
  2. Customers undertake to comply strictly with the instructions for use (in particular the package leaflet). OSCIMED SA declines all responsibility in the event of improper use.
  3. Any misuse or non-conforming use of the product will render the warranty null and void.

4. Order

  • The customer places an order via the online platform. All data communicated is secured via SSL certificate.
  • OSCIMED SA reserves the right to refuse or cancel any order in the event of a security risk, regulatory compliance or stock shortage.

5. Prices and taxes

  • Prices are quoted in Swiss francs (CHF).
  • For Switzerland, they include VAT. For other countries, local taxes (VAT, import duties) are payable by the customer and may be invoiced separately by the carrier.

6. Payment

  • Payment is made in advance by credit or debit card. The purchaser must activate his 3D-Secure banking system in order to confirm payment.
  • Payments are processed via third-party service providers: OSCIMED SA does not assume any liability for their terms and conditions.

7. Delivery

  • Shipment from Switzerland via Swiss Post or express service.
  • Delivery times: Standard: approx. 5 working days for Switzerland; Express: 1 to 2 working days, excluding external delays.
  • If a specific delivery time is indicated in red on the product sheet, it takes precedence and applies to the entire order.

8. Complaints and returns

  • Defective products: to be reported within 14 working days of receipt. The product will be repaired or replaced within 5 working days, excluding shipping time.
  • Satisfied or refunded: only for products explicitly mentioned on their product page.
  • Non-defective returns: only possible for specified products within 5 days of receipt, in undamaged original packaging (including unopened hygienic bags). Refund of product value (excluding shipping costs). For reasons of hygiene and safety, no returns or refunds will be accepted for products that have been used in private (e.g. oral or nasal devices or other products that come into direct contact with mucous membranes), once the sealed packaging has been opened.

9. Warranty

  • Minimum 1-year general warranty, unless otherwise indicated on the product page or instructions.
  • The warranty does not cover damage resulting from misuse, use not in accordance with the instructions, or violation of the instructions for use.

10. Liability - Limitations

OSCIMED SA cannot be held responsible for :

  • the services of payment providers (credit cards, third-party services) ;
  • carriers (Swiss Post or other);
  • local distributors;
  • non-conforming use of products contrary to the manufacturer's instructions.

11. Intellectual property rights

All elements (texts, images, brands, logos, notices) are protected by copyright and intellectual property law. Reproduction or use without written authorization is prohibited.

12. Data protection

Customer data is handled in accordance with the Privacy Policy. No data is passed on to third parties without prior consent.

13. Modification of GTC

OSCIMED SA reserves the right to modify these GTC at any time. Modifications come into effect as soon as they are posted online. The terms and conditions applicable are those in force at the date of the order.

14. Applicable law - Jurisdiction

  • These GTC are governed by Swiss law.
  • Any dispute relating to the validity, interpretation or execution of these GTC shall be submitted to the competent courts of the Canton of Neuchâtel, Switzerland.